Return & Refund Policy
Updated: August, 2026
At DMTC Consulting LLC, we stand behind the quality and consistency of every product we sell. We want you to be satisfied with your purchase. This Return & Refund Policy explains when you can return a product, how to do it, who pays for shipping, and how long refunds take.
This policy applies to all purchases made through www.dmtcconsultingllc.com. Please read it in full before placing an order. By purchasing from us, you agree to the terms set out below.
1. Return Window
You may request a return within 90 days of the delivery date of your order. The 90-day period is measured from the date the carrier marks your shipment as delivered, not from the date you placed the order.
Return requests submitted after 90 days from delivery cannot be accepted.
2. What We Accept
We accept returns of both defective products and non-defective products, including change-of-mind returns, provided the conditions in this policy are met.
Condition Requirements
To be eligible for a return and refund, the product must be:
● Unopened and in its original, unbroken packaging
● Undamaged, with no punctures, tears, water damage, crushing, or compromised seals
● Free of contamination, pests, moisture, mold, caking, or spoilage
● Complete, including any labels, scoops, lids, seals, or documentation supplied with it
● Within its printed expiration or best-by date, where applicable
Because our products are livestock feed supplements and topical animal-care products, storage conditions directly affect whether a returned product can be safely resold, remixed, or must be disposed of. This is why the documentation requirements in Section 3 apply.
3. Required Documentation
To process your return request, we need the following. Missing items will delay your request or result in the return being declined.
Proof of purchase. Your order number, order confirmation email, or receipt.
Reason for return. A short written explanation of why you are returning the product. This helps us identify product issues and improve.
Photographs of storage conditions. Clear photos showing where and how the product was stored while in your possession — the building, room, shed, or area, and the surface or shelving it sat on. We use these to determine whether the product can be resold, remixed into another batch, or must be disposed of. This requirement exists for animal and food-chain safety reasons.
Photographs of the product and packaging. Images showing the product and its original packaging, confirming the seals are intact and the container is undamaged.
If you are unable to provide storage photographs, contact us before shipping anything back. In some cases we can approve a return without them, but you must have written approval from us first.
4. How to Start a Return
Do not ship any product back to us before contacting us. Returns sent without prior authorization may be refused or delayed, and we cannot issue a refund for a package we cannot identify.
1. Email us at dmtc.consulting@gmail.com or call (937) 710-6631 within 90 days of delivery.
2. Include your order number, the item(s) you want to return, your reason for return, and the photographs described in Section 3.
3. We will review your request and respond within 3 business days.
4. If approved, we will issue you a Return Authorization (RA) number and provide the return shipping address.
5. Write the RA number clearly on the outside of the package and enclose a copy of your order confirmation inside.
6. Pack the product securely — ideally in the original shipping carton — and ship it to the address we provide.
5. Return Shipping
Return shipping is the responsibility of the returning customer. We do not provide prepaid return labels, and original outbound shipping charges are non-refundable.
We strongly recommend using a trackable and insured shipping service. Until a returned package physically reaches us, it remains your responsibility. We are not liable for returned items that are lost, delayed, or damaged in transit, and we cannot issue a refund for a return we never receive.
Returns may be shipped by USPS, UPS, FedEx, or any comparable carrier. We do not currently offer in-store returns or third-party drop-off returns.
6. Restocking Fees
We do not charge a restocking fee on approved returns that meet the conditions in this policy.
If a product is returned in a condition that is resellable only after repackaging or remixing, we reserve the right to issue a partial refund reflecting the reduced value. We will contact you before doing so.
7. Inspection, Approval, and Refunds
Once your return arrives, we will inspect it and notify you of the outcome within 5 business days of receipt.
If your return is approved, we will issue a refund to your original method of payment. Refunds are processed within 5 business days of approval. Depending on your bank or card issuer, it may take an additional 3 to 10 business days for the funds to appear on your statement.
If your return does not meet the conditions of this policy, we will contact you with an explanation. You may choose to have the product shipped back to you at your expense, or we will dispose of it at no charge to you.
Refunds cover the purchase price of the returned product. Original shipping charges and return shipping costs are not refunded.
8. Items That Cannot Be Returned
The following are not eligible for return or refund:
● Products that have been opened, partially used, or had their seal broken
● Products showing evidence of improper storage — moisture exposure, heat damage, freezing, pest contact, or contamination
● Products past their printed expiration or best-by date
● Custom-blended, custom-mixed, or special-order products made to your specification
● Products returned more than 90 days after the delivery date
● Products purchased from a third-party dealer or retailer rather than directly from us — these must be returned to the original seller
● Free samples, promotional items, and gift-with-purchase items
9. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, is defective, or contains the wrong items, contact us within 5 business days of delivery so we can resolve it quickly.
Please include photographs of the shipping carton, the packing slip, and the affected product. In these cases we will cover return shipping where a return is required, and we will send a replacement or issue a full refund including original shipping, at your preference.
Visible carrier damage should also be noted with the delivery driver where possible, as this supports any claim we file with the carrier.
10. Exchanges
We do not process direct exchanges. If you need a different product, please request a return under this policy and place a new order for the item you want. This ensures you receive the new product as quickly as possible rather than waiting for the return to be processed first.
11. Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. We can usually accommodate cancellations before the order has been packed and handed to the carrier.
Once an order has shipped, it can no longer be cancelled, and it must be handled as a return under this policy.
12. Our Right to Decline
DMTC Consulting LLC reserves the right to decline a return or refund where the product does not meet the conditions set out in this policy, where required documentation is not supplied, or where we reasonably believe the return policy is being misused. We will always explain our reasoning in writing.
13. Your Legal Rights
Nothing in this policy limits any rights you may have under applicable federal or state consumer protection law. Where such law grants you a right that exceeds what is described here, that law takes precedence.
14. Changes to This Policy
We may update this Return & Refund Policy from time to time. The version in effect on the date of your purchase is the version that applies to your order. The "Last Updated" date at the top of this page reflects the most recent revision.
15. Contact Us
For any question about returns, refunds, or the status of a return request, contact us at:
DMTC Consulting LLC
Email: dmtc.consulting@gmail.com
Phone: (937) 710-6631
Mailing Address: 1126 Kensington Lane, Celina, OH 45822, USA
Website: www.dmtcconsultingllc.com